Frequently Asked Questions
Do you offer free shipping?
absolutely! We're all about making life easier for parents, so we offer free worldwide shipping on all our adorable strollers.
How soon can we expect our Le Joux to arrive?
We know how exciting it is to get your new stroller! UK families can expect delivery within 2 working days, while our international Le Joux parents should see their stroller in about 7 days.
What if the stroller isn't quite right for our family?
No worries! We understand that sometimes things don't work out. You have 14 days to let us know if you need to return an unused item in its original condition.
Is there a warranty to give us peace of mind?
You bet! We offer a 12-month warranty because we want you to feel confident in your Le Joux stroller for all your family adventures.
Oops! What if something arrives damaged or not working properly?
Don't panic! Just reach out to us within 14 days with some photos, and we'll sort it out for you right away. We want your Le Joux experience to be perfect!
Can we make changes to our order? We're so excited we might have clicked too fast!
We get it – baby prep is exciting! Contact us ASAP if you need changes. We'll do our best, but our team is quick, so we can't always guarantee changes after you order.
Do you offer international shipping?
Absolutely! We ship our strollers all over the world. Just select your country at checkout, and we'll bring Le Joux to you, wherever you are.
What payment methods do you accept?
We've made it super easy! Use any major credit/debit card, PayPal, Apple Pay, or Google Pay – whatever works best for your family.
Will we need to channel our inner DIY experts to set up the stroller?
No engineering degree required! Most of our strollers need just a bit of easy assembly. We include simple instructions that even sleep-deprived parents can follow!
Help! We're missing a part or got the wrong item!
Don't worry, it happens! Just let us know within 14 days, and we'll quickly send any missing parts or help you exchange the item. We're here to make your Le Joux experience as smooth as your new stroller's ride!
